FAQ

General

Q: Who makes the pottery?
A: Gray Barns Pottery is a one person show. Megan Gray is the hands behind the scenes from throwing to glazing to packing. So we thank you in advance for your patience! 

Care 

Q: How should I clean pottery?
A: Hand-washing pottery using mild (dish)soap, warm water, and a soft cloth or sponge is recommended.  Avoid harsh abrasives or scrubbing brushes that might damage the glaze or surface decorations.

Q: Are items microwave-safe?
A: Generally, yes, however, there are a few exceptions. Avoid putting pottery that has obvious cracks and chips in the glaze into the microwave. Excess moisture absorbed during washing, when heated in the microwave, may cause items to crack or break. Always ensure your pottery is well dried after washing before using it in the microwave. Additionally, placing extremely cold pottery directly into a hot microwave or vice versa can cause stress on the material and lead to breakage.
NEVER microwave ware with gold decoration! Avoid microwaving pieces with gold lusters or metallic decorations, as they may cause sparks in the microwave and damage both the pottery and the appliance.

Q: Are items dishwasher safe? 
A: The short answer is yes, however, handmade pottery should be treated a little differently than your typical wares. Hand washing is always best, and will ensure a long life for them. The exception is ware with gold decoration! Gold will wash off in a dishwasher and hand-washing is required. 
Q: Can I use my pottery in the oven?
A: Our pottery is generally safe for both, but avoid microwaving pieces with gold lusters or metallic decorations or things may get sparky! 

Q: Can I transfer pottery directly from the freezer to the oven or microwave?
A. Transferring pottery directly from the freezer to a preheated oven or microwave can cause thermal shock and damage the pottery. Allow pottery to gradually reach room temperature before placing it in a heated appliance. You can warm up your pots under warm tap water before pouring hot water into them. Boiling water should not be poured directly into your pieces.  
 

Cancellations Returns Exchanges 

Q: Can I cancel my order?
A: We’ll accept a cancellation within 24 hrs of purchasing, just shoot us a message with all your order info please!


Q: Do you accept returns or exchanges? 
A: We don’t, due to the fragile nature of ceramics we only trust our know-how to safely package our items. Having a customer send something back typically results in breakage. Of course contact us if there's a problem with your order, we’ll always do our best to rectify the issue.

Shipping

Q: I bought multiple items in separate orders to snag my favorites. Will you combine shipping?
A: We absolutely will! We take our time to go through all orders, combine them when its safe to do so and refund any shipping overages back to you if it happens to cost less. If the items are too big or fragile, we may still ship individually to ensure they arrive at your door safely. Feel free to shoot us a message after a restock with your order numbers to have them combined. We do our best to sort them out automatically for you, but we appreciate the heads up.  

Q: What do I do if my item arrived damaged? 
A: Ceramics are fragile. We do our absolute best to package them safely for travel, but once USPS or UPS takes over the parcel, its safe arrival is entirely out of our hands. Please email us immediately, meggray18@gmail.com, with you name, order number if possible, and photos of the damaged item. You will receive a refund for the damaged item, minus shipping costs. If you are giving pottery as a gift, please open and inspect your package immediately before giving it to your recipient. Refunds cannot be made if you fail to contact us within 5 days of delivery of your order. These are our policies, which you are agreeing to with your purchase